A customer's running shoes came in the wrong size and they want a swap. That one example made clear to me what JEV is choosing between: not free text it writes itself, but one answer from a fixed set.
The wrong-size return example
JEV sorts a request into the right category quicker, so the rest of the software can decide what to do sooner.
- JEV isn't an AI chat, so it can't reply with a paragraph of its own when something unexpected comes in.
- JEV returns one of the allowed answers, in the exact format.
- Each choice carries a percentage, a confidence score that drives the decision about what happens next.
- For the shoe swap, the software sends the message to the return team automatically.
Tools and links
- JEVPicks one of the allowed answers for a customer request, in an exact format, with a confidence score.
